Work at Boyett

GENERAL INFORMATION:
Location: Corporate Headquarters, Modesto, CA
Department: Information Technology
Reports to: Director of Information Technology
FLSA Status: Non-Exempt
Time: Full-time
Pay Range: $40.87 – $45.67 Per Hour

JOB SUMMARY:
Boyett Petroleum is seeking a skilled and service-oriented IT Support Supervisor to both lead and actively participate in day-to-day Help Desk operations. This hybrid role combines direct technical support with the supervision and development of the internal IT support team. The Supervisor will serve as the highest internal escalation point for technical issues, manage ticket flow and priorities, and foster a culture of excellence in end-user support. This role is ideal for a candidate who thrives in both technical problem-solving and team leadership, and who is committed to delivering consistent, responsive, and high-quality IT support.

JOB DUTIES (But not limited to):

• Act as lead technician for escalated desktop, network access, and application issues
• Provide direct support for endpoint hardware/software troubleshooting, access controls, and workstation configuration
• Oversee daily Help Desk operations, ticket triage, workload distribution, and schedule planning
• Mentor and coach junior technicians; lead performance reviews and development plans
• Develop and enforce Help Desk procedures, SOPs, and escalation paths
• Monitor team metrics (e.g., resolution time, satisfaction ratings) and drive service improvements
• Coordinate support with Managed Service Providers and collaborate with departments on key IT needs
• Participate in asset inventory maintenance, documentation updates, and system rollouts

REQUIREMENTS:

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 5+ years of IT support experience, including 2+ years in a supervisory or team lead role
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and endpoint management
• Proficiency with ticketing systems (ServiceNow, ManageEngine, ConnectWise, etc.)
• Excellent customer service, communication, and leadership skills
• Ability to lift up to 25 lbs. and travel locally as needed

PREFERRED QUALIFICATIONS:

• ITIL Foundation certification or ITIL-based service management experience
• Experience supporting multi-location or distributed business environments
• Familiarity with cybersecurity hygiene and compliance frameworks
• Experience coordinating with vendor-managed service environments

TESTING REQUIREMENTS:
Candidate will be required to participate in the following as a condition of hiring:

• Skill-based IT assessments
• Culture Index Survey

BENEFITS:
Benefits include medical, dental, vision insurance, Allstate supplemental plans, life insurance with buy-up options, vacation accrual, and paid holidays. Additional benefits include 401(k) participation after one year of employment (provided minimum hours and age requirements are met).

This job posting in no way alters the Boyett Petroleum Employment At-Will Agreement Policy.

Employment with Boyett Petroleum can be terminated at-will, with or without cause, and with or without notice, at any time either at the option of the company or the employee. No representative of Boyett Petroleum other than its President or CEO has the authority to enter into an agreement for employment for any specified period of time or make any agreement contrary to what is set forth above. Further, the President or CEO may not alter the at-will nature of the employment relationship unless he does so in writing.